Reviews
The feedback customers leave on their orders, newest first.
In plain words
After an order, a customer can say how it went. Those messages land here. Reading them is the cheapest market research you will ever get: the same complaint three times is a thing to fix, not an opinion.
Where to find it
In the dashboard menu, open Orders → View reviews.
Every review
Positive or negative
Jump to the order
How to read the table
- The Text column is shortened. Click the search icon in that column to open the full review in a popup.
- The Rate column is the mood of the review: a green thumbs-up for positive, a grey dash for neutral, a red thumbs-down for negative.
- Click an order key to open the order the review is about.
- Search by order or by review text — the list updates as you type.
- Change the rows-per-page control to show more or fewer reviews at once.
- The ? help panel on the page explains all of this inside the dashboard too.
What to do with them
- Read the red ones first. They tell you what is broken.
- Open the order behind a bad review before you reply — you will usually see the cause (late shipment, wrong item, out of stock).
- Fix the cause, not the review: a slow carrier is a shipping problem, repeated stock-outs are a restocking problem.
- Answer the customer in their support ticket, where the conversation can continue.