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Sections

Sections are configurable content blocks used by the customer-facing bot and menu. They control the informational pages and flows your customers see when interacting with your storefront bot.

What sections are

Each section represents a named content block that the bot can display to customers. Sections can be made visible or hidden, given a display order, nested under parent sections, and edited with rich text content and placeholder variables.

Intro

Welcome message shown when customers first open the bot

Help

Instructions for navigating the bot and placing orders

FAQs

Frequently asked questions displayed on request

Coupons

Coupon information and current discount codes

Services

Details about available services

Affiliates

Affiliate programme information and stats

Gift cards

Gift card purchase and redemption info

Reviews

Customer reviews and summary shown in bot

User guide

Step-by-step guide to using the bot

Settings

Customer-facing settings and preferences

Sections list

Go to Sections in the sidebar to view all sections. The table shows each section's title, slug name, order, visibility status, and last updated date. Click the actions menu on any row to edit or delete a section.

Sections list showing table with Title, Order, Name, Visible, Updated, and Actions columns. Rows include Help, Coupons, Faqs, Services, Affiliates, Intro, Settings, User guide, Gift cards, Reviews — all with Visible: Yes badges

Use the Sections list to manage all content blocks, control visibility, display order, and nesting. Click actions to edit or delete sections.

Editing a section

Click Edit on any section to open the section editor. Fields available:

Visible

When disabled, this section is hidden from the bot entirely. Toggle visibility without deleting the section.

Title

The display name of the section, shown in the bot menu.

Order

Controls the display order of this section in the bot menu. Lower numbers appear first.

Parent section

Optionally nest this section under a parent to create sub-menus. Set to None for a top-level section.

Content

Rich text content displayed to customers. Supports bold, italic, lists, links, and placeholder variables.

Edit Section page showing Back to Sections link, Edit Section heading, Visible toggle OFF, Title field with 'Help', Order field with '0', Parent Section dropdown set to 'None (top-level)', and Available placeholders list

Placeholder variables

Sections support placeholder variables that are dynamically replaced with live data when the bot displays the content. Available placeholders are listed inside the editor.

{review_summary}

Shows total reviews and percentage positive — e.g. '5 reviews (96%)'.

{separator}

Splits text across multiple bot messages. Check the FAQ section for a usage example.

{user_affiliate_referrals_count}

The number of users referred by the current affiliate user.

{user_affiliate_orders_count}

The number of confirmed orders placed by users referred by this affiliate.

{user_affiliate_level}

The affiliate level of the user.

{user_affiliate_points}

The number of points currently available to the affiliate user.

{user_affiliate_points_spent}

The number of points the affiliate user has already spent.

{user_affiliate_total_points}

The total number of points ever earned and spent by the affiliate user.

Edit Section content editor showing a rich text toolbar (Normal, Bold, Italic, Underline, bullet/number lists, link, text formatting) and sample section content with bot navigation instructions and payment guidance

Use {separator} to split long content across multiple bot messages. This improves readability in messaging interfaces.

Key behaviours

Visibility toggle

Hiding a section removes it from the bot without deleting it. Re-enable it at any time by toggling visibility back on.

Section ordering

The Order field controls the display sequence in the bot menu. Sections with the same order value are sorted alphabetically.

Parent sections

Set a Parent Section to nest content under a top-level menu item, creating sub-menus for more complex bot flows.

Rich text content

The content editor supports bold, italic, underline, strikethrough, lists, blockquotes, and links — rendered appropriately by the bot.

Related pages

Connect Your Telegram Bot

Set up and connect your customer-facing bot

Promotions

Coupons and discount configuration