DocsSupport & Escalation
How to contact Trapyfy support and get operational requests tracked and resolved.
What to include in your request
To help us resolve requests faster, please include as much of the following as possible:
- Merchant or organization name
- Reference— store, order, product, or warehouse reference, if relevant
- Screenshots or error messages— if relevant
- Short description of the issue
- Urgency or business impact
Use this email for
Storefront setup questions
Telegram bot setup issues
Product, category, attribute, or inventory questions
Orders or fulfillment issues
Shipping or warehouse setup questions
Dropshipping or shared product questions
Payment method configuration questions
Account setup or operational support
How support works
Support requests sent to [email protected] are tracked through our official support workflow so they can be prioritized, routed, and resolved properly.
Messaging channels
Telegram, WhatsApp, Signal, and direct messages are not official support channels.
These channels may be used for announcements or urgent coordination, but operational support requests should be sent to [email protected] so they can be tracked and routed properly.